Document and Address Questions

DMV Address Verification (Rare)

If asked about your address type

Our addresses are at legitimate RV & mobile home communities, which are residential. If a question arises:

1. Request verification: Contact support for a verification letter stating the address is residential
2. Ask for manual entry: Sometimes the automated system doesn't recognize newer addresses
3. Request supervisor: Supervisors often have more flexibility to process legitimate addresses
4. We'll intervene: We can call the DMV directly to verify the address is valid

DMV says address is "already in use"

This can happen with RV community addresses. Solutions:

• Each client has a unique unit/lot number - verify you're using yours correctly
• The system may be seeing other residents of the same community
• Request they process it anyway - multiple people can live in the same community
• Contact support if the DMV insists on a single-occupant address

DMV requires "proof of physical presence"

Some DMV examiners may ask for additional proof. Acceptable options include:

• Declaration of Domicile (if already filed)
• Bank statement or utility bill with Florida address
• Verification letter from Your Tax Base
• Vehicle registration (if already registered in FL)

Name Mismatch Problems

Name differs between documents

If your name appears differently on various documents (maiden vs. married name, middle name variations, etc.):

For DMV

Bring documentation showing the name change:

• Marriage certificate (certified copy)
• Divorce decree with name change provision
• Court order for legal name change
• Passport showing current legal name

For Our Service

Contact support to update your name in our system. We may need:

• Copy of legal name change documentation
• New Form 1583 with updated name
• Updated ID documents

Social Security name doesn't match driver's license name

The DMV verifies your SSN electronically. If names don't match exactly:

1. Update your name with Social Security Administration first
2. Bring your new Social Security card to the DMV
3. All documents should show the same legal name

Missing Documents

Can't find my Declaration of Domicile

• Digital copy: Check your account dashboard under "Documents"
• Email copy: Search your email for "Declaration of Domicile"
• Physical copy: We mailed it to your forwarding address
• Replacement: Contact support - we can provide a new digital copy

Need certified copy of Declaration

If you need an additional certified copy of your Declaration of Domicile:

1. Contact the Clerk of Courts in the county where it was filed
2. Request a certified copy (small fee, typically $1-2 per page)
3. Provide the recording information (book/page or document number)
4. Or contact support - we can obtain one on your behalf

Form 1583 expired or lost

Form 1583 doesn't expire, but if you need a new one:

• Complete a new Form 1583 through your dashboard
• Schedule notarization (online or in-person)
• We'll file the updated form with USPS

Getting Verification Letters

If any institution needs verification of your address:

Standard Verification Letter

• Log in to your dashboard
• Navigate to "Documents" → "Request Verification Letter"
• Download immediately as PDF

Custom Verification

If an institution needs specific information or format:

• Contact support with the institution's requirements
• We'll create a custom verification letter
• We can send directly to the institution if needed
• We can also call or fax verification on your behalf

When to Escalate

Contact support immediately if:

• The DMV refuses your address after you've requested a supervisor
• A bank threatens to close your account over the address
• You're facing a deadline (license expiration, etc.) and can't resolve the issue
• You've tried multiple approaches without success