Reassurance: Mail forwarding typically works smoothly. This guide explains timelines so you know what to expect.
Key Takeaways
- Standard forwarding takes 5-10 business days from request
- Priority forwarding takes 2-4 business days
- Tracking is provided for all forwarded packages
- International forwarding takes 7-21 days depending on destination
Typical Forwarding Timelines
| Forwarding Type | Processing | Delivery | Total Time |
|---|---|---|---|
| Standard (US) | 1-2 days | 3-7 days | 5-10 business days |
| Priority (US) | Same day | 2-3 days | 2-4 business days |
| International | 1-2 days | 7-14 days | 7-21 business days |
The Forwarding Process
- Request submitted: You request forwarding via dashboard
- Processing: Mail is prepared and packaged (1-2 business days)
- Shipped: Package sent via USPS, UPS, or FedEx
- In transit: Tracking updates as package moves
- Delivered: Package arrives at your forwarding address
Tracking Your Mail
- Tracking numbers provided in your dashboard
- Email notification when package ships
- Click tracking number to view carrier status
- Delivery confirmation when complete
What Causes Delays?
- Carrier delays: USPS/UPS/FedEx delays during peak times
- Weather: Severe weather affects delivery schedules
- Address issues: Incorrect forwarding address causes returns
- Customs (international): Packages may be held for inspection
- Holidays: Processing and delivery slower during holidays
If Your Mail Seems Delayed
- Check your dashboard for tracking information
- Track the package with the carrier directly
- Verify your forwarding address is correct
- Wait the full expected delivery window
- Contact support if beyond expected timeline
Most "delays" aren't: Many perceived delays are simply normal transit times. Check the expected delivery window before assuming there's an issue.
Expediting Delivery
- Request Priority forwarding for faster service
- Tax Guardian and Premium members have faster processing
- Consolidating multiple items reduces total shipping time
Contact Support
If your mail is significantly delayed beyond the expected timeline:
- Email: [email protected]
- Include: Tracking number, expected delivery date, forwarding address
- We can investigate with carriers and file claims if needed